Privacy Policy

Effective Date: March 25, 2026

Longitude Life Clinics
101 West Park Drive, Suite 100
Brentwood, TN 37027
Phone: (615) 703-3997
Email: Hello@LongitudeLife.com

HIPAA Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.

Our Commitment to Your Privacy

Longitude Life Clinics is required by law to maintain the privacy and security of your Protected Health Information (PHI), provide you with this Notice of our legal duties and privacy practices regarding your PHI, and notify you in the event of a breach of your unsecured PHI. We are required to abide by the terms of this Notice currently in effect.

How We May Use and Disclose Your Health Information

We may use and disclose your PHI for the following purposes without your written authorization:

Treatment. We may use your health information to provide, coordinate, or manage your medical care. For example, we may share your information with specialists, laboratories, or other providers involved in your care at Longitude Life.

Payment. We may use and disclose your health information to bill and collect payment for the services we provide. This may include sharing information with insurance companies, billing services, or collection agencies as needed.

Healthcare Operations. We may use your health information for operational purposes such as quality improvement, staff training, compliance audits, and business management activities necessary to support our practice.

As Required by Law. We will disclose your health information when required to do so by federal, state, or local law, including reporting to public health authorities, responding to court orders, or cooperating with law enforcement as mandated.

Public Health and Safety. We may disclose your information to prevent or control disease, report adverse reactions to medications, notify individuals who may have been exposed to a communicable disease, or report suspected abuse or neglect.

Health Oversight Activities. We may disclose your health information to government agencies authorized to oversee the healthcare system, including audits, investigations, inspections, and licensure activities.

Appointment Reminders and Health-Related Communications. We may contact you to provide appointment reminders, information about treatment alternatives, or other health-related services that may be of interest to you.

Uses and Disclosures Requiring Your Authorization

We will obtain your written authorization before using or disclosing your PHI for purposes not described in this Notice, including:

• Marketing communications (beyond those permitted by law)
• Sale of your health information
• Most uses of psychotherapy notes, if applicable
• Other uses and disclosures not described in this Notice

You may revoke your authorization in writing at any time. Revocation will not affect any actions we took in reliance on your authorization before we received your revocation.

Your Rights Regarding Your Health Information

You have the following rights with respect to your PHI:

Right to Access. You have the right to inspect and obtain a copy of your health information maintained by our practice. Requests must be submitted in writing. We may charge a reasonable fee for copying and mailing costs.

Right to Amend. You have the right to request an amendment to your health information if you believe it is incorrect or incomplete. Requests must be submitted in writing with a reason for the amendment. We may deny your request under certain circumstances and will notify you of the reason.

Right to an Accounting of Disclosures. You have the right to request a list of certain disclosures we have made of your health information. This accounting will not include disclosures made for treatment, payment, healthcare operations, or disclosures you authorized in writing.

Right to Request Restrictions. You have the right to request restrictions on how we use or disclose your health information for treatment, payment, or healthcare operations. We are not required to agree to your request, except that we must comply with a request to restrict disclosures to a health plan for services you paid for entirely out of pocket.

Right to Request Confidential Communications. You have the right to request that we communicate with you about health matters through a particular method or at a specific location. For example, you may request that we contact you only by mail or at a specific phone number.

Right to a Paper Copy of This Notice. You have the right to obtain a paper copy of this Notice at any time, even if you previously agreed to receive it electronically.

Right to Be Notified of a Breach. You have the right to be notified if there is a breach of your unsecured PHI.

Our Duties

We are required by law to maintain the privacy and security of your PHI. We will promptly notify you if a breach occurs that may have compromised the privacy or security of your information. We must follow the terms of this Notice currently in effect. We reserve the right to change our privacy practices and the terms of this Notice. Any revised Notice will be effective for all PHI we maintain. A current copy will be available at our office and on our website.

How to File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with our practice or with the U.S. Department of Health and Human Services Office for Civil Rights. To file a complaint with our practice, contact us at:

Longitude Life Clinics — Privacy Officer
101 West Park Drive, Suite 100
Brentwood, TN 37027
Phone: (615) 703-3997
Email: Hello@LongitudeLife.com

To file a complaint with the U.S. Department of Health and Human Services, visit hhs.gov/hipaa/filing-a-complaint or call 1-800-368-1019. You will not be penalized or retaliated against for filing a complaint.

Website Privacy Policy

This section describes how we collect, use, and protect information gathered through our website at longitudelife.com.

Information We Collect

Information You Provide. When you fill out a contact form, request an appointment, subscribe to our newsletter, or otherwise communicate with us through our website, we collect the information you voluntarily provide, such as your name, email address, phone number, and any details included in your message.

Automatically Collected Information. When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, operating system, referring website, pages visited, and the date and time of your visit. We use Google Analytics to help us understand how visitors use our site.

Cookies. Our website uses cookies — small data files stored on your device — to improve your browsing experience and analyze site traffic. You may disable cookies through your browser settings, though some features of the site may not function as intended.

How We Use Your Information

We use the information collected through our website to:

• Respond to your inquiries and appointment requests
• Send you information you have requested, such as newsletters
• Improve our website, content, and user experience
• Analyze website usage and trends
• Comply with legal obligations

Important: Information submitted through our website contact forms or appointment request forms is not Protected Health Information under HIPAA. Do not submit sensitive medical information through website forms. If you are a patient and need to communicate health information, please contact our office directly or use our secure patient portal.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential. We may also disclose your information when required by law or to protect the rights, safety, or property of Longitude Life Clinics or others.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect through our website. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

Your California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your information, and the right to opt out of the sale of your personal information. As noted above, we do not sell personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Us

If you have questions about this Privacy Policy, your health information, or your privacy rights, please contact us:

Longitude Life Clinics
101 West Park Drive, Suite 100
Brentwood, TN 37027
Phone: (615) 703-3997
Email: Hello@LongitudeLife.com